Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch.
Once an order is placed, we will get to prepping and packing your order! This usually doesn't take longer than a week from the date of order as we handmake most of our products (but bear in mind weekends impact the shipping times). You should expect an email to let you know when your order has been shipped. (check your junk and spam mail) If you need your order in a hurry please contact us using the email below and we will see what we can do.
If two weeks go by after receiving your shipping notification and you still haven't received your order please contact us at firstname.lastname@example.org
Estimated shipping time:
Ireland: 1-2 business days
UK : 2-5 business days (it can take up to 2 weeks to turn up around busy periods)
Europe: 2-5 business days (it can take up to 2 weeks to turn up around busy periods)
Rest of world: 6-12 business days
Yes we offer shipping to UK, Europe, America and Canada
Orders over the value of €150 are subject to custom fees, please be aware of this before placing an order. Due to the Royal Mail strikes, it is taking longer for Custom clearance which means a delay in receiving your orders. To track your order please use the Royal Mail website, our shipping partner in the UK is Parcel Force please direct any enquiries about the where abouts of your package to them.
Please look in your junk/spam & promotions for our emails if you can’t find them. If you search our name it won’t appear you must go onto the date of your order and find the email manually. Please only contact us once you have searched your email!
Yes! If you are interested in wholesale please either email us at email@example.com or shop our wholesale store on Faire. We ship internationally!
Try to avoid any type of liquid coming into contact with your prints/cards (even small splashes) the ink will lift very easily as its not printed on coated paper.
Our standard card size is 4x6 inches and comes with a C6 kraft envelope for posting. They are small but we think thats what makes them so gorgeous and unique!
Our Howrad totebag is 100% cotton, thick and durable. It is not a thin tote that is see through. They are machine washable, hang dry and iron inside out. Our crewnecks are thick and cosy, they are fuzzy on the inside! We recommend you wash normal and hang dry to prevent balling happing.
We use vinyl for our glass mug! They are handwash ONLY, please do not scrub or rub hard on the vinyl💗 *very small pieces may be subject to falling off. Do not submerge in hot water OR put in the dishwasher! If the care instructions are not followed and the mugs becomes damaged this is at the discretion of the customer.
Ceramic mugs are dishwasher safe!
If you return the item (having taken good care of it, complete with packaging and all of the components) within 7 days of the date on which you received it, we will refund you any payment you have made to us for that product excluding delivery charge. You pay for the return of the goods. We cannot offer a refund of payment after 14 days of the receipt of the product. We do not offer refunds on mirror decals (if used). We do not cover the cost of return shipping fees. Please contact us by email at firstname.lastname@example.org to request a return.
We do not offer refunds on Crews as they are made to order to avoid waste so unfortunately returns are not accepted. However, we do accept exchanges providing we have the size you are looking for in stock. PLEASE ensure you check the size guide in the image section to ensure this will definitely fit before making a purchase. Please allow 3-5 days processing time before shipment.
We do not offer refunds on mugs unless they arrive to you damaged. Please make sure to follow the care instructions carefully.
If you return an item to us which is faulty, which you did not order or for any other reason please contact us by email at email@example.com to inform us and with proof of damage etc and we will arrange a refund or replacement. You should outline exactly what you purchased, when you purchased, and the reason why you are returning it.
No, once an order has been placed and processed it cannot be cancelled. Some items may qualify for a return, see Refunds & Exchanges section.