FREQUENTLY ASKED QUESTIONS
Do you ship internationally?
Yes we offer shipping from as little as €3 for the rest of the world.
How long will shipping take?
Estimated shipping time:
Ireland: 2-4 business days (standard)
UK & Europe: 3-7 business days (it can take up to 2 weeks to turn up around busy periods)
Rest of world: 6-12 business days
Where is my order?
Once an order is placed, we will get to prepping and packing your order! This usually doesn't take longer than a week from the date of order (but bear in mind weekends impact the shipping times).
Once your order is ready it will be brought to the local post office and sent. You should expect a shipping email to let you know when this happens.
We cannot control standard mail, please be wary when placing orders very close to when you need it for! Standard mail can take anywhere from 1-2 weeks to get to you, it's not considered lost until then.
If two weeks go by and you still haven't received your order please contact us at firstname.lastname@example.org. Generally speaking it usually only takes 1-3 days to get to you but we cannot guarantee that.
International orders can take anywhere between 1-3 weeks and sometimes a month (Dubai, Australia etc) to reach their destination. If you only paid for standard mail, we cannot track your order.
If you paid tracked shipping we will be able to track your order but it doesn't mean it will get to you any faster. Generally speaking it should only take 7 working days to reach its destination but we cannot guarantee that.
Are the prints good quality?
Yes all of our prints & cards are printed on 250gsm. Both are printed with an eco friendly printer and on carbon balanced paper.
What size are the cards?
Our standard card size is 4x6 inches and comes with a C6 kraft envelope for posting. They are small but we think thats what makes them so gorgeous and unique!
Why would I buy a print?
They are the perfect room decor to either frame, stick up or hang on a notice board. We suggest you buy them as bundles (Multiple prints that compliment each other) to create beautiful wall art. Prints have become a very popular presents over the last few years.
How good is the quality of the tote bag and crew neck?
Our Howrad totebag is 100% cotton, thick and durable. It is not a thin tote that is see through. They are machine washable, hang dry and iron inside out. Our crewnecks are thick and cosy, they are fuzzy on the inside! We recommend you wash normal and hang dry to prevent balling happing.
Caring for your mugs
We use vinyl for our glass mug! They are handwash ONLY, please do not scrub or rub hard on the vinyl💗 *very small pieces may be subject to falling off. Do not submerge in hot water OR put in the dishwasher!
If the care instructions are not followed and the mugs becomes damaged this is at the discretion of the customer.
Try to avoid any type of liquid coming into contact with your prints/cards (even small splashes) the ink will lift very easily as its not printed on coated paper.
Refunds & Exchanges
If you return the item (having taken good care of it, complete with packaging and all of the components) within 7 days of the date on which you received it, we will refund you any payment you have made to us for that product excluding delivery charge. You pay for the return of the goods. We cannot offer a refund of payment after 14 days of the receipt of the product. We do not offer refunds on mirror decals (if used). We do not cover the cost of return shipping fees.
We do not offer refunds on Crews as they are made to order to avoid waste so unfortunately returns are not accepted. However, we do accept exchanges providing we have the size you are looking for in stock. PLEASE ensure you check the size guide in the image section to ensure this will definitely fit before making a purchase. Please allow 3-5 days processing time before shipment.
We do not offer refunds on mugs unless they arrive to you damaged. Please make sure to follow the care instructions carefully.
If you return an item to us which is faulty, which you did not order or for any other reason please contact us by email at email@example.com to inform us and with proof of damage etc and we will arrange a refund or replacement. You should outline exactly what you purchased, when you purchased, and the reason why you are returning it.